Customer Testimonials

Cattaraugus County Bank is committed to serving our community. From keeping up with the latest technology, so you have 24/7 access to your accounts, to offering financial solutions for each important life change, we're here to help you succeed. Find out what our customers have to say about us.

Paul & Jacqueline Geiger, Hinsdale, NY

OWNERS: Central Lanes in Salamanca, NY and Byllye Lanes in Bradford, PA

July 27, 2018"We've been CCB customers for about 12 years. All of the employees know us by our first names. We chose CCB for a mortgage loan for our business because we wanted a local bank and we liked the rates at CCB. We applied and within two weeks we were approved! Kevin Quattrone made everything run smoothly with the process. Of course we'd borrow from CCB again! As a matter of fact, we may be working on another loan for improvements later in 2018."

Margaret and Mitchell FitzGibbon, Westfield, NY

May 30, 2018 "When we mentioned to a representative at CCB's Lakewood branch that we were sending some money to another financial institution for investment purposes, the representative said she would mention it to the new branch manager (Sean Connor) to see if he had a response or ideas. He replied right away and after learning of our needs as conservative investors, promised to discuss with upper management what options they might offer us beyond the standard numbers. Over the next few weeks, the manager did all kinds of research into CD's, interest rates and FDIC insurance limits and made lots of phone calls. The result was excellent service that Sean and CCB were providing us. This is exactly what we had hoped to find. It was a winning situation for everyone involved and kept our assets in our community. His attention to our needs as well as CCB's response to those needs has meant a lot to us."

Shelley Broadwell, L.B.Tiling, Inc., Castile, NY

January 23, 2018 "We've banked with CCB since 1983 … 35 years! Over those years, CCB has been there to serve both our personal and business needs. They helped us get a start by trusting us 35 years ago. More recently, we were able to upgrade a piece of equipment so we will be ready for the upcoming work season. Out of 1 to 10, with 10 being the highest, I'd rate our experience as a 10-Plus. We'd definitely borrow from CCB again if we have a need or vision for growth and productivity. What we like best about CCB is how friendly, caring, helpful and honest everyone has always been. They treat you like family!"

Mike & Berniece Raab, Lil's Deli, Machias, NY

March 8, 2017 "We love the friendly people CCB employees are and their willingness to help us! They are located close to our business and we love the loan specials they offer. We came to CCB for a loan to buy our business. They've helped us with loans and lines of credit. CCB is very pleasant to work with and if we had a need again, we'd certainly come to this bank!"

Greg Northway, CCB Customer

February 12, 2017 "As a CCB customer at your Springville Branch for nearly ten years I want to let you know that I am a very satisfied customer. Starting on the first day when I walked in I received personal attention from assistant manager to teller to bank manager. They were professional, knowledgeable and helpful in setting up my checking account. Recently I took out a Home Equity Line of Credit. While on a two week vacation to Mexico this past month I received a phone call from a contractor informing me that one of my checks could not be cashed. I immediately called my branch and within two days the issue was resolved. This resolution came about in my estimation as a result of a coordinated team approach. I sensed a personal concern on their part, especially from Jill Fedor, Jenni Bellinger and Mary Owens. Everyone remained positive and focused on a solution. I felt my concerns became theirs. I realized that I was in "good hands". My vacation could resume in a worry free relief. In this day & age of computers and irritating corporate answering machines that put you through never ending questions before you get a real human being it was so reassuring to have an understanding and caring human being. Your personal customer service is priceless. When so many are quick to criticize the littlest infraction, let me give you a "positive". Jill, Jenni and Mary are proof of good customer service. You can be proud. Sincerely, a satisfied customer, Greg Northway"

Gary Patterson, CCB Customer

November 29, 2016 "Just a short comment on the recent email re: "Celebrate the season at CCB" . Whoever had this idea should be commended. It shows a personal connection between its customers and the Bank. Today, at so many of the "BIG" financial institutions, you are nothing more than a set of numbers on a computer screen. This personal touch at CCB, is the main reason I still do my banking in Cattaraugus County rather than Ohio. Keep up the good work, you're doing a great job. Merry Christmas to all at CCB."

Chris Pinto, California Closets

January 29, 2016 "We are fairly new to CCB. We find that CCB brings a very positive and optimistic attitude to the entire loan process. Our interactions with CCB were simplified because we had one primary point of contact who, from our perspective, handled the entire transaction. He did an incredible job while navigating us through the financing of our first business acquisition. The level of attention he devoted to our transaction was exemplary. As we narrowed our search for a lender, we found that CCB was the lone institution willing to finance our acquisition without the assistance of the SBA. As a result, we were able to expedite the process and reduce the associated fees. In addition, the bank was very fair in their assessing of the related fees associated with a transaction of this nature. Our search for a business opportunity extended over several years and had many peaks and valleys. Once we discovered this California Closets opportunity, our focus turned to securing our financing. As this was our first venture, we relied heavily upon the assistance provided by the experts at CCB. They played a huge role in our finally acquiring this great WNY business. There's much to be said in favor of partnering with a smaller institution on a transaction of this nature. We'd certainly partner with Cattaraugus County Bank again, should the need for additional funding arise."

Scott Sampson, Chautauqua Energy Management, Inc., Westfield, NY

November 13, 2015 "The customer service at CCB is FANTASTIC! After funding several construction projects with large financial institutions, we came to CCB and found their management team to be friendly and truly caring about the success of our project. I have been in business for years and there is no comparison to CCB. CCB understands that time is money and making a timely decision and getting the loan finalized is important. CCB treats us like they really want our business! I would not have the success that my family and employees now enjoy without the help of CCB. There's no doubt in my mind that I would recommend and personally use them for ALL of our future projects."

Bill Gugino, Bill Gugino Builders, Inc., Springville, NY

November 10, 2015 "My favorite thing about banking with CCB is the one-on-one attention they provide. We wanted a local bank with deep community roots that could "see" our vision … that's why we chose CCB for a loan. CCB has helped us expand one of our businesses and start two more. I would and plan on borrowing from them again soon. The loan process went so smoothly. They are awesome!"

Annette (Nettie) Puleff, The Mustard Seed Restaurant, South Dayton, NY

September 4, 2014 "The bankers at CCB (from the Managers on down) know who you are and are friendly and helpful. CCB is able to tailor loans and mortgages to meet business and family needs – you are not just a computer number. I have a "multi-purpose" building – it is hard to obtain a mortgage for that – the President of the bank came into our business and made our mortgage and new addition possible – no other bank would! Our experience with CCB was wonderful. I'd borrow from them again because they know us personally and our business, which makes borrowing easier. Next year we will work with them on our next project!"

Amy Adam, CFO - Chautauqua Metal Finishing Supplies

September 3, 2014 "CCB has "big city" banking capabilities yet maintains a "small town" atmosphere. The employees call you by name, know the community and understand their customer's needs. The loan process was seamless and efficient. Our company expanded its manufacturing capabilities and grew our business by obtaining a loan for a new building. I would absolutely borrow from CCB again!"

Miguel Azcarate, Azcarate Company, Inc., Ellicottville, NY

May 12, 2014 "I've been a customer of CCB for over 15 years. A friend recommended them to me and I'm glad because they are easy, easy, easy to work with. I like the fact that I can talk to the person who will make my loan decision. It's a very personal experience. Their staff is amicable and friendly. I am always looking to expand my business and if I need a loan, I will definitely borrow from CCB again!"

Bob Foti, Sandee's Bakery of Jamestown, NY

May 12, 2014 "At CCB you truly are not just a number … their staff understands the needs of small businesses and they made my experience getting a loan for the business fantastic! That loan helped our business advance. They work with me day to day and the best thing I like about banking with CCB is that their decisions are local, their staff is friendly & quick and their service is efficient."

Michael & Lani Brooks, Brooks Market of Little Valley & Cattaraugus

April 30, 2014 "Our family has banked with CCB for over 40 years. CCB has an understanding of our community's needs. Their staff is knowledgeable, courteous, professional and friendly. Plus, the bank's rates are reasonable. Brooks Market (Tom Brooks Sr.) was able to upgrade to scanning cash registers with a loan from CCB. We are continuing to build our business in two towns, 5 years later, thanks to CCB! In the future, should we need to borrow to keep the business growing, we would definitely borrow from CCB again."

Norma Steward, CCB Customer

February 27, 2014 "When I need help the employees at CCB are very kind and informative. I have been with CCB for a long time and have no desire to go anywhere else for my banking. The location is perfect – my branch is close to where I live, the parking is convenient and I can enter the bank with ease. Thank you CCB!"

Ruth Ann Zink, CCB Customer

February 14, 2014 "The one thing I like best about banking with CCB is the customer service I receive, especially from Jeff Walker and Nan Painter. When I began banking with CCB, I became like family to the employees. They know me and my history. They are efficient and kind. When I applied for a home loan that I had always wanted, it was so surreal. The process was easy, painless and quick. I'd absolutely borrow from CCB again. CCB has it all – Great customer service, Great rates and Great staff!"

Shane & Kevin Kell, Madigan's of Ellicottville

February 4, 2014 "Madigan's has been a customer of CCB for over 30 years! What we like best about CCB is that our day-to-day banking experience is easy, fast and friendly. Sal Marranca and his wonderful staff were the reason we came to CCB for a loan. By lending us money, CCB helped us grow our business. We will definitely borrow from CCB again …. The process ran very smoothly."

Patrick Robinson, CCB Customer

December 9, 2013 "I began banking with CCB in the 80's. CCB was my first choice back then and I've never regretted my decision. I can not imagine getting the service they provide at another bank. It's a unique experience when you call CCB… you always get an individual that answers the phone and directs you to the person that can accurately answer your questions and provide service. I've worked with other banks and I always come back to CCB. CCB will continue to be my first choice for loans and other financial services."

Jeffery Ecklund, South Dayton Supermarket

Nov 21, 2013 "I've banked with CCB for over 10 years. I appreciate the way their employees make us feel and the personal service they provide. CCB makes running our daily operation much easier with their check processing and change purchasing operations. They're done quickly and easily. If needed, I'd borrow from them again as that experience was a positive one as well. "

Jud Beattie, Southern Tier Forest Products & Custom Turf

Nov 15, 2013 "As a business owner that's banked with CCB for over 10 years, I can tell you that CCB is always professional and recognizes me as a person – not just an account number. CCB understood my needs and gave me a Line of Credit when I needed one. They are friendly, helpful, and efficient and their rates are competitive."